Terms & Conditions

Restore Cleaning Services LLC

Effective Date: January 1, 2026

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SMS Messaging Terms & Compliance

1. Program Description

This messaging program sends appointment confirmation and reminder messages to customers who have booked an appointment with Restore Cleaning Services LLC through our website at https://restorecleanings.com/, or via our scheduling forms, and have explicitly opted in to receive SMS notifications. Opt-in is collected via web forms with a dedicated checkbox for SMS consent. Messages include scheduling confirmations, appointment reminders, rescheduling updates, and customer support communications.

2. Cancellation Instructions

You can cancel the SMS service at any time. Simply text “STOP” to the same number that sent you messages. Upon sending “STOP,” we will confirm your unsubscribe status via SMS. Following this confirmation, you will no longer receive SMS messages from us. To rejoin, sign up as you did initially, and we will resume sending SMS messages to you.

3. Support Information

If you experience issues with the messaging program, reply with the keyword “HELP” for more assistance, or reach out directly to admin@restorecleanings.com or call 464-733-3655 during business hours.

4. Carrier Liability

Carriers are not liable for delayed or undelivered messages.

5. Message & Data Rates

Message and data rates may apply for messages sent to you from us and to us from you. Message frequency varies based on your service usage and appointment schedule. For questions about your text plan or data plan, contact your wireless provider.

6. Supported Carriers

Our SMS program works with all major U.S. wireless carriers, including AT&T, T-Mobile, Verizon, Sprint, and most regional carriers.

7. Age Restriction

You must be 18 years or older to participate in our SMS program.

8. Privacy Policy

For privacy-related inquiries, please refer to our Privacy Policy at https://restorecleanings.com/privacy-policy.

We comply with all applicable laws and regulations, including the Telephone Consumer Protection Act (TCPA) and CTIA guidelines, regarding the use of SMS communications.

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General Terms

This website (the “Site”) is owned and operated by Restore Cleaning Services LLC (“COMPANY,” “we” or “us”). By using the Site, you agree to be bound by these Terms of Service and to use the Site in accordance with these Terms of Service, our Privacy Policy, and any additional terms and conditions that may apply to specific sections of the Site or to products and services available through the Site or from Restore Cleaning Services LLC.

Accessing the Site, in any manner, whether automated or otherwise, constitutes use of the Site and your agreement to be bound by these Terms of Service.

We reserve the right to change these Terms of Service or to impose new conditions on the use of the Site from time to time, in which case we will post the revised Terms of Service on this website. By continuing to use the Site after we post any such changes, you accept the Terms of Service, as modified.

Intellectual Property Rights

Our Limited License to You

This Site and all the materials available on the Site are the property of Restore Cleaning Services LLC and/or our affiliates or licensors and are protected by copyright, trademark, and other intellectual property laws. The Site is provided solely for your personal non-commercial use.

You may not use the Site or the materials available on the Site in a manner that constitutes an infringement of our rights or that has not been authorized by us.

Unless explicitly authorized, you may not modify, copy, reproduce, republish, upload, post, transmit, translate, sell, create derivative works, exploit, or distribute in any manner or medium any material from the Site. However, you may download and/or print one copy of individual pages for your personal, non-commercial use, provided that you keep intact all copyright and other proprietary notices.

Your License to Us

By posting or submitting any material (including comments, blog entries, social media posts, photos, and videos) to us via the Site, internet groups, or other digital venues, you represent that you own the material or have obtained the necessary permissions. You grant us a royalty-free, perpetual, irrevocable, non-exclusive, worldwide license to use, modify, transmit, sell, exploit, create derivative works from, distribute, and publicly perform or display such material.

Disclaimers

Throughout the Site, we may provide links and pointers to Internet sites maintained by third parties. Our linking to such third-party sites does not imply an endorsement or sponsorship of such sites or the information, products, or services offered on or through the sites.

The information, products, and services offered on or through the Site are provided “as is” and without warranties of any kind, either express or implied. To the fullest extent permissible pursuant to applicable law, we disclaim all warranties, including implied warranties of merchantability and fitness for a particular purpose.

You agree at all times to indemnify and hold harmless Restore Cleaning Services LLC, its affiliates, and their respective officers, directors, agents, and employees from any claims, causes of action, damages, liabilities, costs, and expenses arising out of or related to your breach of any obligation, warranty, or representation under these Terms of Service.

Online Commerce

Certain sections of the Site may allow you to purchase products and services from third-party vendors. We are not responsible for the quality, accuracy, timeliness, reliability, or any other aspect of these products and services. If you make a purchase from a third party linked through the Site, the information obtained during your visit, including payment information, may be collected by both the merchant and us.

Your participation in any dealings with third-party vendors is solely between you and the third party. Restore Cleaning Services LLC shall not be responsible for any loss or damage incurred as a result of such dealings.

Registration & Passwords

To access certain features of the Site, you may be required to register and create an account. You agree to provide accurate, current, and complete information during the registration process. You are responsible for maintaining the confidentiality of your login credentials and for all activities conducted under your account.

If you suspect unauthorized use of your account, notify us immediately at admin@restorecleanings.com. We are not liable for any loss or damage arising from your failure to comply with this obligation.

Termination

We reserve the right to terminate or suspend your access to the Site, without notice, if we determine that you have violated these Terms of Service or engaged in conduct that we deem inappropriate or unlawful. Upon termination, you must cease all use of the Site and any content obtained from it.

Changes to Terms of Service

We may update these Terms of Service from time to time. The latest version will always be available on our website with the effective date.

For any questions regarding these Terms of Service, please contact us at:

Restore Cleaning Services LLC
Phone: 464-733-3655
Email: admin@restorecleanings.com
Website: https://restorecleanings.com/

By using our website and services, you consent to these Terms of Service.

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Additional Service Terms for Restore Cleaning Services LLC

1. Changes to These Terms

We may update this Agreement at any time by posting an updated version on our website. Continued use of the Services after changes are posted constitutes acceptance of those changes.

2. Eligibility

Our Services are intended for individuals who are 18 years or older and able to form legally binding contracts. If you are under 18, a parent or legal guardian must book and be responsible for all activity.

3. Service Overview

Restore Cleaning Services LLC (“Restore,” “Company,” “we”) provides cleaning services scheduled through our website and/or booking platform (collectively, the “Services”). We may use employees and/or independent cleaning professionals (“Service Professionals”) to perform Services.

• No cash transactions: Payments must be made through our accepted electronic payment methods.
• Matching/availability: We attempt to schedule services based on your requested date/time and location, but availability is not guaranteed until confirmation is received.

4. Accounts, Contact Info, and Communication

To book Services, you may be required to provide contact information (including mobile number) and valid payment details.

• Your information must be accurate and current.
• We may contact you by phone call, SMS, or email regarding scheduling, updates, confirmations, and support.
• You are responsible for ensuring access to the service location at the scheduled time.

5. Scheduling, Access, and Arrival Windows

Arrival windows are estimates and may vary due to traffic, prior jobs, staffing, or emergencies. If our team arrives and cannot access the property or reach you, we will attempt to contact you.

If we cannot gain entry or confirm instructions within a reasonable time (typically up to about 20 minutes), the appointment may be cancelled and a fee may apply according to our Cancellation Policy.

6. Supplies and Special Product Requests

Unless otherwise stated, Service Professionals may use standard cleaning products and tools. If you require specific products or methods, you must provide them and notify us prior to service.

7. Pricing and Estimates

Pricing is based on the information you provide, including property size, condition, service type, add-ons, and cleaning frequency.

Online or phone quotes are estimates and may change if the property condition differs from what was described. If the scope is significantly greater than expected (heavy buildup, post-party cleanup, construction mess, hazardous materials, etc.), we may adjust pricing or refuse service.

8. Payment, Pre-Authorization, and Processing

When booking, we may place a pre-authorization hold on your payment method. Final charges may include base service price, approved add-ons, applicable fees, and discounts.

You agree to maintain sufficient funds for all amounts due. Future bookings may be declined if prior balances remain unpaid.

We may use third-party payment processors. Restore does not store full payment card numbers on our servers when a third-party processor is used.

9. Cancellations, Rescheduling, and Late Fees

You may cancel or reschedule your appointment, but the following policies apply:

• Late changes: Schedule changes must be made before 12:00 PM (noon) the day before service to avoid a $50 cancellation or rescheduling fee.
• No access / no contact: If our team cannot access the property or reach you after arrival, the appointment may be cancelled and the applicable fee charged.
• Recurring services: If discounted recurring service is cancelled after the first visit, the difference between the discounted rate and one-time rate may be charged.

10. Confirmation and Changes by Restore

Submitting a booking request does not guarantee your appointment time. Confirmation will be sent by email and/or SMS once scheduled.

In rare cases we may cancel or reschedule due to emergencies, staffing issues, weather conditions, or operational issues. We will work to reschedule promptly.

To the maximum extent permitted by law, Restore is not liable for indirect losses resulting from rescheduling or cancellations.

11. Satisfaction Policy, Re-Cleans, and Refunds

If you are not satisfied with the service, you must notify us within 24 hours of service completion and provide photos of the areas in question.

• Approved re-cleans must be scheduled within 3 days of the original service date.
• Refunds or re-cleans are provided at Restore’s reasonable discretion based on documentation and circumstances.

12. Damage, Loss, and Claims

If property damage or loss occurs during service, it must be reported promptly (preferably within 24 hours) along with photos and details.

To the maximum extent permitted by law, Restore’s liability is limited to the lesser of $50 or the total amount paid for the job unless otherwise required by law.

13. Right to Refuse Service and Safety

Service Professionals may refuse or stop service if:

• The environment is unsafe (threats, weapons, hazards, hostile behavior, illegal activity).
• The property condition is far beyond what was booked.
• Biohazards or unsafe conditions were not disclosed before booking.

If service is refused due to safety or extreme conditions, applicable fees may still apply.

14. Illness and Health Safety

We cannot guarantee that Service Professionals have not been exposed to contagious illnesses. If someone at the property is sick, please inform us prior to service so we can reschedule if necessary.

15. Promotions, Discounts, and Promo Codes

Promotions may change or expire without notice. Promo codes:

• Are typically one-time use unless stated otherwise.
• May be limited to one per household.
• Must be applied before job completion.
• Are non-transferable and not redeemable for cash.

16. User Content and Reviews

You agree that reviews, messages, photos, or other content submitted are truthful and lawful. We reserve the right to remove content that violates these Terms.

17. Website Use and Intellectual Property

All website content, branding, and materials are owned by Restore Cleaning Services LLC or licensed to us. Content may not be copied, reproduced, or used without written permission, except for personal use related to booking services.

18. Disclaimers

Services are provided “as is” and “as available.” To the maximum extent permitted by law, Restore disclaims all warranties, including implied warranties of merchantability and fitness for a particular purpose.

19. Limitation of Liability

To the maximum extent permitted by law, Restore is not liable for indirect, incidental, special, consequential, or punitive damages arising from use of the Services.

20. Indemnification

You agree to defend, indemnify, and hold harmless Restore Cleaning Services LLC, its owners, employees, contractors, and affiliates from any claims, damages, liabilities, and expenses (including reasonable attorneys’ fees) arising from your breach of these Terms or misuse of the Services.

21. Governing Law and Venue

This Agreement shall be governed by and construed in accordance with the laws of the state in which Restore Cleaning Services LLC operates. Any dispute arising under these Terms shall be resolved exclusively through binding arbitration in that jurisdiction.

22. Notices and Contact

We may send notices by email or SMS using the contact information you provided.

Restore Cleaning Services LLC
Email: admin@restorecleanings.com
Service Area: Chicago, Illinois (and surrounding areas)
Phone: 464-733-3655
Website: https://restorecleanings.com/

23. Severability

If any provision of this Agreement is held invalid or unenforceable, the remaining provisions will remain in full force and effect.