Important Notice Regarding Text Messaging Data
Restore Cleaning Services (“we,” “us,” or “our”) does not share customer opt-in information—including phone numbers, consent records, and SMS opt-in timestamps—with any affiliates or third parties for marketing, promotional, or any other purposes unrelated to providing our services. Text messaging originator opt-in data is kept strictly confidential.
1. Information We Collect
Personal Information
We may collect:
- Name, email address, phone number, and physical address
- Payment information when you make a purchase or request a quote
- Opt-in records and timestamps for communications (SMS, email, etc.)
Non-Personal Information
We may collect:
- IP address, browser type, and device information
- Website usage patterns and analytics
- Cookies and similar technologies
Customer Communication & Service Details
We may collect:
- Records of inquiries and service requests
- Appointment details and preferences
- Service history and feedback
2. How We Use Your Information
We use the information we collect to:
- Provide and improve our cleaning services
- Process transactions and payments
- Communicate with you about inquiries, quotes, appointments, and service updates
- Enhance website functionality and user experience
- Prevent fraud and maintain security
- Maintain records of communication preferences and consent
3. SMS Messaging & Compliance
Text Message Program Terms & Conditions
By opting into our SMS program, you agree to receive text messages related to our services, such as appointment reminders, scheduling updates, customer support, and important notices.
Opt-In & Consent
- You will only receive messages if you have explicitly opted in
- We maintain timestamped records of opt-in actions
- We comply with the Telephone Consumer Protection Act (TCPA) and applicable laws
Opt-Out Instructions
- Reply “STOP” at any time to cancel SMS messages
- You will receive a final confirmation message
- No further messages will be sent unless you re-opt in
- Opt-out requests are processed within 24 hours
Message Frequency & Content
- Message frequency varies based on your interactions with our business
- Messages are related to services you requested
- We do not send promotional texts without specific consent
Help & Support
Reply “HELP” for assistance or contact us at info@restorecleanings.com. Support is available during regular business hours.
Carrier Information
- Standard message and data rates may apply
- Carriers are not liable for delayed or undelivered messages
- Supported carriers include AT&T, Verizon, T-Mobile, Sprint, and most regional carriers
SMS Data Protection Statement
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
4. Information Sharing & Disclosure
We do not sell, rent, or trade your personal information. We may share information with:
Service Providers
We may share information with trusted third parties who help us operate our business (for example: payment processing, scheduling tools, customer management systems, website analytics).
- SMS aggregators/providers may receive limited information only to deliver messages you’ve consented to receive
- Service providers are contractually required to protect confidentiality and security
- All categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the Text Message services
Legal Compliance
We may disclose information if required by law, legal process, or to protect our rights, including responding to valid law enforcement requests or court orders.
Business Transfers
If we are involved in a merger, acquisition, or asset sale, your information may be transferred as part of that transaction, and will remain protected under this policy.
5. Data Security
We maintain reasonable safeguards designed to protect your information, including:
- Encryption of sensitive data in transit and at rest (where applicable)
- Secure access controls and authentication
- Regular security updates and assessments
- Staff training on privacy and data protection
- Breach response protocols as required by law
- Secure backups and recovery procedures
No method of transmission or storage is 100% secure. While we use commercially reasonable protections, we cannot guarantee absolute security.
6. Cookies & Tracking Technologies
We use cookies and similar technologies to:
- Analyze traffic and user behavior
- Remember preferences
- Improve website functionality
- Measure the effectiveness of our services
You can control cookies in your browser settings. Disabling cookies may limit certain site features.
7. Your Rights & Choices
You may have the right to:
- Access, update, or delete your personal information
- Opt out of marketing emails via the “unsubscribe” link in emails
- Opt out of SMS by replying “STOP”
- Request details about how we process your data
- Withdraw consent for future communications
- Lodge a complaint with a supervisory authority if you believe your rights have been violated
To make a request, contact us using the details in Section 10.
8. Third-Party Links
Our website may include links to third-party websites. We are not responsible for their privacy practices. This Privacy Policy applies only to information collected by Restore Cleaning Services via restorecleanings.com.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The most current version will be posted on our website with the updated effective date. For significant changes, we may notify you by email or via a website notice.
10. Contact Us
If you have questions about this Privacy Policy or how your information is handled, contact us at:
Restore Cleaning Services210 N Wells St, Chicago, IL 60606
Phone: +1 464-733-3655
Email: info@restorecleanings.com
Website: restorecleanings.com